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Return and exchange

Return and exchange

 

Returns

You have the right to return the received products within 14 days after receipt of the goods without giving reasons. If the purchased products are returned on time and in perfect, unused condition and in the original packaging, JET SET will refund the full purchase amount minus shipping costs. The period begins with the delivery of the products to the customer. Refunds will be made to the means of payment chosen by you and will be initiated as soon as your return arrives at our warehouse. You will receive an e-mail as confirmation that your goods have arrived and a refund has been initiated. Depending on the credit card provider, it may take up to 14 days before the refund is visible on your statement.

The costs for the return shipment including customs clearance costs are at the expense of JET SET, if you use the free return label and the return note sent with the delivery. The return shipment has to be sent to: Jet Set AG, c/o Logitex GmbH
Returns Webshop JETSET, Handwerkerstrasse 6, 83139 Söchtenau (Germany).

A return to ourn Jet Set branches is not possible.

We reserve the right to refuse returns that are returned after the 14-day period, are not complete or do not arrive in perfect condition.

Unidentifiable returns can be sent back to the sender.

Please keep all necessary receipts/confirmations carefully in case of any queries.

Defective products / incorrect deliveries

Please check the products you receive from us for errors immediately upon receipt. Products are faulty if they arrive damaged or have a material or manufacturing defect. Commercial or technically unavoidable, material-related deviations in the quality, colour, size or design of the product do not constitute defects. This also applies to natural wear and tear.

Before you return a faulty or incorrectly delivered product to us, please indicate this return to our customer service at JET SET customer-service@jetset.ch (including information about the order (order number; info delivery note). We will send you a free return label for the free return. Faulty or incorrectly delivered products must then be returned within 14 days to Jet Set AG, c/o Logitex GmbH, Retouren Webshop JETSET, Handwerkerstrasse 6, 83139 Söchtenau (Germany) together with the return label including a note of the error.

Defective products will be repaired by us or replaced with a faultless identical product. If the product cannot be repaired or the same product is no longer available, you are entitled to a full refund.

Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

Exchange

We do not offer the right of exchange. However, you can make use of the right of withdrawal (see chapter "Right of withdrawal").

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